I didn't receive all items I ordered as they were in stock at the time of purchase but unavailable at delivery. Initially, I was quite disappointed with the delay in customer service notifying me, leaving me little time to arrange a new gift for my daughter. HOWEVER, when I raised my concerns, they responded with understanding and empathy. While the issue was beyond their control, they took steps to assist me. Consequently, I received an additional 20% discount on my original order, which helped me cover delivery costs for purchasing the product elsewhere.
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