The end of August 2025 I purchased a belt for my son‘s birthday $380. My son wore it one time the second time he wore it buckle fell apart November 5. I contacted repairs all online said 7 to 10 days I would hear something in December I contacted customer service and complained. I have a list of names people I spoke to and said the repair department is backed up, so what the quality of the belt is not the same as it was four years ago. On January 15 after me complaining hundreds of times calling the number customer service I got an email saying to send the belt back. They were gonna give me a refund. They received the belt January 28, 2026. I called February 3, 2026 and they said oh we see we got the belt back from the day. We got it back 10 days. You’ll have your refund today is February17, 2026. I still haven’t received anything and when I call MCM it just rings and rings and rings and sometimes it just hangs up on me. It’s like they have my number stored or something and they know it’s me. For being a well-known product expensive merchandise this is horrible customer service ! I get told a supervisor will call you back 24 to 48 hours. Never once has One ever called me back. I called the customer service. They say oh we do not have no supervisors in. Oh don’t worry we see that we received about you gotta wait we’re so behind it. It’s just been horrible experience with MCM and for buying my son a belt for $380 and me being on disability I just want my money back so I can buy him another one somewhere else but he really wanted that cause he had one for four years and it lasted that long this one didn’t even last one or two! I keep emailing them. I’m never getting a response back nothing
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The Official website for MCM Worldwide. Shop for Men & Women's luxury leather goods including bags, purses, backpacks, wallets, purses, travel wear & more. MCM
