I purchased the Aren shopper MCM bag for my wife from the MCM online store in February 2023. The interior zipper pocket ripped within the first few months of use. Upon contacting MCM I was told it could not be returned. MCM emails to customer service required me to provide proof of purchase, photos of the damage and authenticating the merchandise before they would do anything. After providing the information, I was told that a repair shop would reach out to me. Again I had to provide photos of the damage or torn inside pocket, proof of purchase and authentication. Heck, did I not just do all this ??? Finally I received and email back saying that it could be repaired. I sent the bag in and have been waiting for its return? I will never purchase another MCM product!
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The Official website for MCM Worldwide. Shop for Men & Women's luxury leather goods including bags, purses, backpacks, wallets, purses, travel wear & more. MCM
