This is absolutely the worse debt collecting agency. Learn to just not answer you phone if you set up a payment plan. Long story short I set up a payment plan through them with another credit card to build credit. The initial payment went through no problem. But, then what they will do it harass you every two weeks saying your next payments never go through and there is a problem with your bank. I wait for this call because I have this written in my calendar and know when each payment should come out. Sure enough it never fails same story each time. Then, I put my card number in and wouldn't you know it, it works. Who knew? I get a confirmation number and everything and they can't seem to understand it. I have told them the last time to please stop calling I will just go online and make the payment when it it due. I was told my account would be noted and they said ok and spoke to a girl named Rachel. Then, a week later I get a call from Rey who says I have balance and need to pay when I don't even own money yet. These people are unprofessional and cause stress and anxiety to people trying to do the right thing and yet they could care less. This is exactly why I did not give them access to my checking or savings because I've read horror stories about that too. Taking money when they should not or when the account has been paid thru keep taking money. If the harassment keeps up a d payments are made I am consulting a lawyer. This is ridiculous.
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