STAY AWAY from this Brand! Terrible customer service I purchased the Fursten Belt Bag from MCM, at first, I liked the bag and found it functioning just as I expected. But one of the zippers started peeling off and faded after 7 months. I contacted customer service and sent all the required documentation .First email, they have told me that its “almost a year old" and im not able to obtain a full replacement, the zipper cannot be repaired but can be replaced at my cost.Second email, they apologised for using the phrase "almost a year" after I stated it was 6 months 21 days old.But after checking with the relevant department i found out it's apparently because of my “daily usage” and metal part being oxidised.After a few emails back and forth with zero progress, I have found out the defective zipper is actually a different material than the second zipper. On their product website, they stated "cobalt hardware" which is a hard wearing and anti oxidation metal. So I conduct a simple magnetic test, the cobalt zipper(unaffected) is attracted to the magnetic field and the other zipper (peeling and fading) does not. I tried to send them a video to show that they are different materials but they are not interested to see it at all and keep asking me to pay for their defective parts replacement.They have sold me a faulty and inconsistent product. First time purchasing from MCM and definitely will be the last time.Credit to your customer service team for this poor review and highly unsatisfactory outcome.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Official website for MCM Worldwide. Shop for Men & Women's luxury leather goods including bags, purses, backpacks, wallets, purses, travel wear & more. MCM
