Bought handbag from MCM UK store. Returned to my home country and saw security bag still on the strap ( rolled up inside the bag ).I emailed the store but was told to bring it back to the store (even when I told them I did not live in the UK). I asked whether the UK store could contact one of the MCM stores In my country, but was told to try contacting myself. They also suggested taking the bag to a shoe repair shop in the UK (again even when I said I don’t live in the UK). I emailed MCM customer service in my home country and was told the theft alarm system used was different from the UK MCM store. When I asked for the store managers email, she refused and said it’s personal data.I tried contacted UK MCM Worldwide online but was told the online store a was separate business from MCM branches.Its been a year now and I’ve tried very high street shop in my country begging them to try removing the security tags for me. Most of them look at me in a suspicious way and none of their systems could remove the tag. Such poor poor customer service. It’s like banging your head against a wall. Once you’re out of the shop, they don’t want to know!
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The Official website for MCM Worldwide. Shop for Men & Women's luxury leather goods including bags, purses, backpacks, wallets, purses, travel wear & more. MCM
