did an order with number beginning of April . I received the parcel with delay which was acceptable because of the situation in Europe. Unfortunately I received the wrong item. I sent pictures, by email and by the online chat (Rhonny and another lady, I cannot remember her name) where I showed them the pictures of the bag I received, picture of my order and the labels. ….they said is ok. Then by email it was asked to me another photo of the tiny inside label which is almost impossible to find, hidden inside the pocket and so small…. I sent it by email but never had response. I went back to chat and they couldn’t find my email. So I decided to send it back….|I asked again the chat if I can have the ticket for the DHL. They told me that inside the black envelope, there is a ticket for return. I called DHL to come and pick up the parcel….but “what a surprise” the ticket is wrong because there is no a 10 digits number…I went back to chat to ask what is going on, and they told me me that this ticket is only for Germany….how many emails I need to send and how many times I need to speak in the chat for giving me a return ticket??Surprisingly, the return ticket is not with DHL courier where they could pick up the parcel from my place, but I need to go personally to the post office to send the parcel …..you must be kidding…..I am very busy to waste time from my job for going to post office for something that it’s not my fault Because the COVID and the lockdown I did the online order and of course I don’t want to stay in the line in the post office For such expensive products it’s unacceptable so poor service from the beginning till end.
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