I have owned mcm bags for over 20 years, one of my small backpack bags has a drawstring that has broken. When I contacted the company they told me they do not sell replacement parts. I told them I cannot be the only customer this has happened to and that I would like to keep the integrity of the bag by replacing it with the same material and I was not asking for a free drawstring that I would be more than happy to pay for it. They told me they were sorry, there was nothing they could do for me. I think a company of this size needs to have better customer service.
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The Official website for MCM Worldwide. Shop for Men & Women's luxury leather goods including bags, purses, backpacks, wallets, purses, travel wear & more. MCM
