MCM needs to get its website together as well. I tried to reset my password several times; it wouldn’t let me. The screen kept jumping back to the login section (I decided to do this on the computer and my phone). They’re making too much money to have such a low budget site. Anyways, I placed my order on 1/28/20. I called to cancel my order because somehow I missed the “shipment” section. I wanted to select overnight instead of standard. The MCM rep told me that they couldn’t cancel my order. I couldn’t understand why because I had just placed (literally 2 minutes before contacting customer service) my order. The rep told me that they usually take 1-2 business days to process, and the package should arrive shortly afterward. I took her word. It took two business days, and my package was scheduled to be delivered on 1/31/20. Somehow my package didn’t start moving until later that evening (8 PM). So I knew it would be impossible for it to be delivered on 1/31/20. I checked the next day, and the tracking info had changed and stated that my package would arrive on 2/3/20.On 2/1/20, my package arrives in my city, and the info is updated, saying that it won’t come until 2/4/20. I reached out to FedEx, and they told me that there was an issue with my label, so they had to create a new one. I informed them that at this point, I would need to pick up my package because something fishy is going on. They told me to call MCM and have them reach out to override the restrictions so they could release my package at a FedEx station for pickup. I called MCM, and they refused to contact FedEx. I explained to them that I needed this package to be here by 2/3/20 because I took off of work to sign for it and that I will be leaving to go out of town on 2/5/20. The package is a gift for my niece. They still denied my request (their manager Christine denied my request as well).I don’t understand why I can’t go into a facility where there are cameras and with my ID in hand as proof and pick up my package. I would think they would prefer that instead of allowing anyone at the delivery address to sign for a package. A mail carrier signed for one of the neighbor’s packages and marked it as delivered. The neighbor knew that something was off because the carrier never showed up (they have video surveillance as proof). I spent a lot of money with MCM, so I feel like they should more accommodating towards their customers. I will never purchase MCM again. I will somewhat due business with Gucci, LV, and other brands.
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The Official website for MCM Worldwide. Shop for Men & Women's luxury leather goods including bags, purses, backpacks, wallets, purses, travel wear & more. MCM
