- I and my family have purchased many backpacks, belts, purses, wallets, you name it and I’ve had to return one item over the years,This was my first time using the customer service portal and it was very unresponsive, and very unhelpful I purchased a backpack around May and just from slight wearing the backpack the strap tore in a very awkward place. I showed pictures to a customer service rep they asked me to provide proof of purchase Also. I understand they might have a lot of people faking or trying to get over but they claim my bank statements of the transactions from mcm was not enough. I bought many bags so there were a couple of them. you can see the price, location, simple information but you can understand and proof you were charged and bought items from a MCM store I lost the recipe and never got a gift one so how am I supposed to proof of purchase. ?????I haven’t had the backpack a year and they won’t replace my strap or even try to help without any cost. Giving the backpack still under warranty. The poor poor customer service makes me never want to buy MCM and seem to believe they are what everyone says they don’t care about the customer like LV they make sure their customers are satisfied even after the purchase.
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The Official website for MCM Worldwide. Shop for Men & Women's luxury leather goods including bags, purses, backpacks, wallets, purses, travel wear & more. MCM
