Purchased a Resnick Crossbody bag and I forgot to apply a discount code. Called them the first time and they told me that their system hasn't updated yet so that was understandable. Called them again about 20 mins later, they told me that the item was already shipped and that they could not cancelled the order nor can they apply the discount code(this was a lie). Fast forward one week later, I had recieved and then returned the item because I did not want it anymore. After 2 days of sending the item back, I only received a partial refund of my purchase. I called them and they told me that they apply the "discount" and that the item is now on final sale and cannot be returned. I told the customer service that they initially told me that they could not apply the discount for me and that there's nothing they could do. During all this time that they process the "discount", I was not notified whatsoever and was never contacted by their personnel. In the end, I had to have my bank dispute with them so that I could get the full refund back.
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The Official website for MCM Worldwide. Shop for Men & Women's luxury leather goods including bags, purses, backpacks, wallets, purses, travel wear & more. MCM
