I ordered a birthday present for my husband on 4/29/19 and I figured I order it online since it was convenient even though I have one that I can go to 30 miles away. I paid for the 2 day shipping on Monday 4/29 and on the 2 day shipping which is 25.00, it said "order by 2 PM and get it on May. 1. When I checked my tracking, it said that it won't get here until may 2. When I called customer service to get my 25.00 back, they said they couldn't give it to me since may 2 was the 2 days. My point was, why do you have that saying on your 2 day shipping? If it didn't say that I was going to get it by May 1st, I would have driven to the store to get it. Then the customer rep said " did you not read the shipping policy ? It takes 24 hours to process the payment...then why in the world do you mislead information by saying it will be delivered by a certain date by paying extra money? If it takes 24 hours to process, don't say that if you place the order before 2 PM you'll get it on a certain date, because it makes no sense. The company needs to change the shipping policy or take the saying(order by 2pm and get it on this day) out or it's going to make a lot of people mad for not receiving the item on the date that they paid for.
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The Official website for MCM Worldwide. Shop for Men & Women's luxury leather goods including bags, purses, backpacks, wallets, purses, travel wear & more. MCM
