I signed up for an online bingo site on 16/11/2025, marking my first venture into this type of gaming. I opted for the welcome offer and wagered the required amount, but when I didn't receive the bonus, I sought help through online chat. The representative I spoke with seemed uninterested and dismissive. He informed me that I had played the wrong game and thus did not qualify for the welcome bonus. This left me feeling very upset, especially as I explained my novice status. I later submitted a complaint detailing my experience and expressing my dissatisfaction with the treatment I received. They promised to respond within 10 working days, but despite following up via email, I have yet to receive any response.
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