Over a month waiting on a reply for a promotion I met all requirements for 3 times and keep getting told “ 10 days “ to respond to a case. Quite happily took my deposits. Each promo cost £30 and 3 times I’ve not received it although I’ve met all requirements set. Been on live chat again to Mecca games today and guess what same spiel “ sorry please allow 10 days to escalate this “
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