I recentley visited the spa at Tankersley Manor in Barnsley. Worst massage i have ever had. I ended the massage early as the therapist was so rough and left scratch marks on my back due to presumably long nails. I was not asked prior or during the massage how i would even like the massage. I raised my concerns at reception and visiably upset asked to see the manager and the best i got was an email, didnt even ask how i was. I then raised a formal complaint! I was completly patronised, the manager telling me, basically i was lying and the marks were redness from a massage (i have had lots of massages and know the difference) despite photographic evidence, i have been totally dismissed and no acknowledgement of any wrong doing. The only acknowledgement was that she was agency staff. I have then contacted Accor via their website no answer, i have then tried facebook messenger, was asked for my details and booking number, again no answer. Appalling service and lack of customer service.
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Accor SA is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties.