I am really upset by a recent visit to Mecure Brands hatch.
We for one night. As a married couple with three children we do not get much quality time together. We stayed up until about 3am and then fell asleep. At 8am we were rudely awaken by extremely workmen who were cutting trees down. They were also very loud shouting to eachother. We tried to go back to sleep but were unsuccessful because the noise was still going on at 11am when we decided to leave. We also had maids that wanted to clean our room who tried to open the door and knocked on three seperate occasions, the first time being at 9:30am , they couldn't get in as we had locked it from the inside, this should not have been happening as check out isn't until 12pm. When we left we went down to the reception and was met by an extremely rude manager. He could not have been less interested about our experience. We tried to show him a video we had taken of the noise and he spoke over it, we then tried to show him again and he dismissed us stating that he had already heard the noise and doesn't want to see it again. I then asked if we could have an email address to complain to and he said yes you can have mine and complain to me, I said I did not want to do that as he wasn't interested and that I would like to complain to someone else. He then said that the tree cutting wasn't even on hotel property, however it was 8 foot away from our bedroom window and a fence doesn't stop the noise. We are really unhappy with how the stay went due to the noise and the manager on duty. And what makes this whole thing worse is that the only person we can complain to about the manager...is HIM! It's ridiculous!
Thanks
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Accor SA is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties.