Shocking customer service. Rented a pump and a faulty one turned up. Medela sent a working one but then charged a second month’s rent only a week after we had the working pump, after we had stated we didn’t want to continue with the rental. There is no way we could have returned the working one in time to avoid this charge and their response is that ‘there is nothing we can do’. Obviously they could have not charged us a second month, so ‘there is nothing we are willing to do’ would be more accurate.
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