Clearly more interested in squeezing as much money out of new parents as possible than helping out.Awful customer service. Next day delivery took 5 days to arrive. Delivery company said my address didn’t exist so I replied to their email to change to a drop off point. This added 3 days on to the delivery and ended up going to their depot to get it. Medela said I was at fault for the delay for replying to the email asking me to change where it was sent to. They bill on calendar days but only offered a refund for 2 business days rather than the 4 we were without pump rental. They continued to bill based on the original date rather than the delivery date even though this meant we were paying for less days than we paid for. Sent the pump back 4 days before the next billing cycle, but they took the next payment as it arrived back on the date of the next cycle. Complained to Customer Service but email has been ignored.
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