I have read about how great customer service is so I had reached out when my tubing broke inside of my pump. I tried calling twice at different times on different days to only be on hold for over 10 minutes. I was working and could not continue to be on hold so I sent an email. It took them almost ONE MONTH to respond to me. In which I was told they could not help because it was user error not their error, which I get, but then continued to send me boilerplate messaging that wasn't even related to my problem.
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