PETERBOROUGH/CAMBS depot This company employs quite possibly the most rude, unprofessional and downright nasty people. Especially who I believe was called 'Sarah' from their appalling customer services. The utter lack of compassion and empathy from her and this company is sickening. My grandfather passed away only a few days ago and his unused hospital bed was due to be collected. The collection team (who were actually nice people on the second attempt), rang to say that they wouldn't be coming due to a road closure and refused to use the diversion that is in place. After calling back to help guide them if they didn't want to use the diversions, this horrible Sarah woman decided to shout down the phone at my mother who was rightfully upset considering she lost her father mere days ago. You need to sort yourselves out, utterly pathetic making people cry because you're incompetent at your job. To your customer service advisors, you clearly need a change of job. I would say profession but that's something you severely lack. I have photos of the diversion signs but cannot upload them here.
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