My disabled mother was contacted by this company to schedule a service of her bathroom equipment. She agreed a day (3rd December) but informed them that due to an appointment no one would be home in the morning so they needed to come in the afternoon. On the day they sent her a text message saying the technician would be with her between 09:00-13:00 which obviously ignored what she had said. She called them to repeat this and they said they would attempt to contact the technician. No surprise, nobody turned up on that day. She called again to see if another appointment had been arranged to which she was told no appointment had been - they didn’t even then proceed to make an appointment! A few days later, she received a snotty letter saying it was her responsibility under the contract to ensure the equipment was serviced - as if she was the problem!!! Shortly after she received a call from the company to ask if they could come “tomorrow” meaning today (13/12/24) to which she agreed and was told she would receive a text message. Today arrived and no text message came through nor any calls. She called them at midday to ask for an update on arrival and they said it could be anytime between 09:00-18:00 so my mother waited in all day which has a negative impact on her mental and physical health, only for them to be a no-show. This means that she will need to wait in another day only for them to possibly not turn up. This company is an absolute shambles, totally unreliable and disgusting treatment of disabled, elderly people… and that’s me being polite! Medequip does not care and can’t even bothered to communicate. Avoid if you can!!!!! (Coventry & Warwickshire)
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