Unfortunately, my mother died. In her council house was a bed, chair and toilet equipment to be returned to the health service. I was contacted by Medequip to arrange pick-up of said items.An appointment was made, and we were told that we would get a text message that morning with a two-hour window. A text duly arrived with informing us that “Jason” would be there between 0915hrs to 1115hrs. Using this information, we organised the day around this, bearing in mind we were still sorting out other issues on behalf of mum.At 1120hrs, after no one had turned up we called Medequip to ask where their van was. I was told, in no uncertain terms, that the earlier text message was computer generated and they had from 0800hrs to 1800hrs to pick up the items. I told them we had other, important, things to do and we could wait around for another hour. I was told that they would ring the van driver and call me straight back.After another hour had passed and never getting a call back to tell us if they contacted the driver. I called them again and told them we were leaving and they would have to rearrange the pick up at another time and, as this is a council property, they would have to deal with Tendring Council as we could waste any more time waiting around.They reiterated that that mornings text message was computer generated and not to be taken as gospel. I said if we had known that we wouldn’t have agreed to meeting the van in the first place as we don’t have time to waste at this difficult time.We just wasted a morning at a time we had many more important things to do and the attitude of Medequip left lots to be desired.
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