My terminally ill partner was taken into 24hr nursing care on Fri 8/11/24 after falling a second time at home.i rang mediquip that very morning to come and remove this bed which is very much in my way and there’s never been any room for it really as I converted a small dining area into a makeshift bedroom, my partner fell and cut his head open a few weeks ago and ended up in hospital a few weeks ago ! He came home we had carers in daily no room to move then on Friday my partner fell again and is now in 24hr nursing care. The way the call handler spoke to me this morning I’m absolutely shocked!!I could not get a word in whatsoever I told her I’d had a new knee I’ve knocked myself on the bed she kept talking over me constantly and wouldn’t let me explain that my partner is now once again away from home after falling…she’s without doubt the rudest person I’ve ever spoken to, she’ll let me know when it suits them when they can get this contraption out of way I’ve told her I’ll have it put outside she soon heard that! If I damage it i got the rundown who’s responsible. Never having dealt with a more ignorant person I hope I never have to be in a position where I use this company again and all through her lack of manners…appalling!
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