The first time they came to fit a handrail they turned up with just 1 metre to do the whole staircase. The second time they came (meaning we had to wait in 2 full days) with the right length but could only be bothered to put one small screw in per fitting which seems very insecure as the fittings have holes for 3 large screws predrilled. I did send them a complaint email but they never bothered getting back to me. Truly a terrible, terrible company. I don't know why the NHS uses these clowns.
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