This service is an absolute disgrace especially the Leyland/ Chorley area in Lancashire . I have made 2 complaints over the last 3 years regarding the service providing aides for my 93 year old disabled mother who cannot contact the services directly due to her physical disabilities . The staff answering the phone are obstructive and unhelpful and they don’t even reply to emails I sent 3 months ago . They refuse to contact family of the service user who is acting on their behalf .
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