This company is costing the NHS a great deal of unnecessary money by delivering, collecting and repairing equipment on days following one another. Trying to contact the company to change times or dates proved to be impossible so they turned up when I was in the middle of bathing my terminally ill husband ,even on the day after his death. Messages are not passed on.Texts are sent when the technician is on his way so it is too late to cancel.It took two assessments to decide that the bed height could be changed. Asking the technician who came to do this if he could take the bed away because my husband had died while waiitng was met with a No. We now have to wait another week so they can charge the NHS for anther visit !
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