Have been waiting since 11:am this morning for the engineer to arrive and service my wife's hospital bed.We were told this morning that the appointment would be between 11.00 and 14.00hrs today. The engineer had not shown by 14.15hrs, so I called to see if there was a problem and if he was still coming.A very nice youg lady called the engineer whilst I was still on the phone, and he said that he would be with us by 15.30hrs at the latest.By 16.15hrs still no engineer, and no information forthcoming from Mediquip!I called again only this time, I was told by another lady that it was not up to them to keep us informed of any delays etc. Nor was it her responsibility to pass on any complaints to their management, and that if I didn't like the situation I could cancel the visit!I was further told that they work until 18.00hrs, so I have had to waste a whole day waiting for these incompetents, my wife who is paraplegic has not been able to use her bed because of having to wait all day!I can only surmise from the online review scoring, that the only reason they still have a contract with the NHS, or whomever issues it, is because there are some funny handshakes or similar going on.....Update: They did not turn up at all on the day, and a week later still heard nothing from them.They should not be allowed to continue in a public service capacity and should lose their contract immediately.
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