My mum is 80 years old and lives on her own and is vulnerable. She has mobility issues and will not open the front door.Mediequip were tasked to deliver a bed leaver a few weeks back but they didn't have it. When one did become available they rang me saying they will be delivering it on 17th Aug 24 between 11.30 - 15.30.I told them I don't live with my mum and they will need to ring me 30 mins prior to their arrival which they said they would and put it on thier system.Well come 17th driver turns up at my mum's house and rings me to say he's outside.I told him about 30 mins notice but he said he didn't get it this is the 2nd time a situation like this has arise. What is the bloody point of entering notes on a mickey mouse system if they are not going to take notice of this.I told him I'll be there in 10 mins but he started being abusive saying he doesn't work for me and swearing blindly. Excuse me but I can give as good as I get. Eventually he agreed to wait but when I arrived he had gone.I rang Mediquip at the Leicester branch and was livid. I told the girl on the phone to get the manager but she said there was none and will have to wait until Monday.Told her I was on holiday from tomorrow.I told her to ring the driver to come back as my mum needs the equipment. She put me on hold then cut me off. I re-rang the number straight back but got office now closed.I have now written email to thier ceo who's probably going to sweep it under the carpet or bury his head in the sand.
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