An extremely and frustrating experience! Medequip completely lacks customer service skills, their rudeness and incompetence is appalling as well as lack of organisation, integrity, basic service and communication capabilities. People’s lives are made 100% worse by Medequip not having any empathy nor consideration for people who are suffering, they don’t understand that even people with disabilities do work and that they can’t just be available at extremely short notice, so many phone calls made, appointments made and still no joy, get told you can have a late appointment which was supposedly booked, to still have a driver turn up in the middle of the day and when he rings to be rude to you, and decides to state that it’s nut that difficult to get someone to be at your house assuming that I live with someone…. then when rearranged for an afternoon slot by a manager to then get cancelled again because oh well as it’s half term next week book it then assuming someone is available. Then get told well in fairness I did send you a text message…. Umm a short brief one expecting me to know who the commissioner is. However I find these different excuses odd because when occupational health calls they’re told by a manager they can deliver up until 5, so 4:30 shouldn’t be a problem then should it? Especially since I live not that far away.., also for the first part of the order I had to collect it myself and struggle to get it into my flat . I find the different excuses, patronising conversations, rudeness, unable to stick to the same facts extremely frustrating as well as I think it’s discriminating against those with needs. Totally incompetent and judging by the other comments I’m not alone.
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