Medequip is a company which completely lacks organisation, integrity, basic service and communication capabilities. THEY LIE TO THEIR SERVICE USERS. Disabled families' lives are made 100% worse by Medequip not delivering essential equipment when they say they will, weeks go by without any action, when we call and ask about the item they say 'there is nothing on their screen' as adequate explanation, then they say 'oh yes the manager knows about this one, it will be delivered today'. But it does not get delivered. We call back again and again and then they spin a web of lies saying the delivered it, then picked it up 5 days later and is in their office. THAT IS A LIE, OF COURSE. We have been desperately waiting for this equipment for months. We still are. How much longer? When checking existing equipment they DO NOT FIND ANY OF the equipment on their list, they ask us where a whole list of things are - we feel like they think that we have stolen some disability equipment. No. We are not thieves. Since last year we have to take a photo of whatever no longer used equipment is returned as it makes its way to their van so we can prove they took it away as they don't keep any record of it. An awful letdown to be having to deal with such a company week after week. Stressful, anxiety inducing, unfair. Simply awful that disabled families are forced to deal with such a company.
Claim your business profile now and gain access to all features and respond to customer reviews.
