The service you provide is absolutely deplorable, I have been fighting for almost a week to get a sling replaced.The engineer came and 'serviced' the sling, which he wrote in his notes he couldn't find.Which was proven by office staff to be false.He then didn't deliver the replacement sling for the one that is damaged because someone told him it didn't need replacing who has no jurisdiction to decide this,even though a formal request for a replacement had been put in and approved.Replacement was rearranged for today by Lauren, who has been more than helpful regarding this, she informed me that an engineer should be there between 11:30 and 12:30, the engineer never turned up. When I enquired I was told the engineer had arrived and put on his log at 9:07am that school was too busy and he was turned away, our office staff have denied this and we have looked on our CCTV and no engineer came between 8:30-9:10 and no Medequip van is seen on CCTV outside of school all day.Edit 5/3/25 - Assured the sling would be delivered by 8:30 this morning by an emergency driver, no sling replacement by 12:35, after an almost 20 minute phone call, it as revealed that 'allegedly' there was no record of any correspondance at all yesterday and no proof of anything being said about a replacement, funny how ALL of their calls are recorded for monitoring and training purposes.Was again assured a replacement would be with us by 4pm, guess what? It wasn't and the only time they can now deliver is Friday.I will be ringing again tomorrow and I will be recording our conversations and I will be demanding answers for their incompetence and I will be looking into how I can take this higher.
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