Yet another example of the despicable service from this dreadful company - Birmingham branch; my manual Hoist is now 5 months overdue for a service. I have tried on numerous occasions to arrange a service. I speak to incompetent staff that give me appointments but no one turns up. I get the promise of my calls to be returned to arrange appointments but they never call; I get told it's my responsibility to make appointments in advance which is strange because I would think a company would want to keep track of their equipment and keep it in good condition??? I ask to speak to a manager but it seems management spend their working days being unavailable. If something were happen to myself or carers because the equipment malfunctioned, I hope their insurance company is more efficient than medequip themselves! Basically, this dreadful company have got their feet very comfortably under the NHS table and have become blasé , nonchalant and considerably complacent. They probably charge the NHS extortionate amounts and provide a totally inadequate service in return simply because they seem to hold the market niche.
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