If I could give 0 I would. Had a riser recline delivered yesterday which stunk to high heaven of smoke, perfume/aftershave and there was this smell I could not out my finger on. After sitting on it and the smell getting stronger, we decided to take a closer look. There was a cigarette burn hole in the cushion, staining on the arm rests and what looked like a piece of dried sick. We unzipped the covers to find urine stain and dirty memory foam (the memory foam has a removable centre which had been changed but the outside foam was sticky and stunk of urine. The smell of everything combined is the exact smell of care homes after someone has passed away - I know because I’ve smelt it.A replacement chair was delivered today after a very brief conversation on the telephone yesterday where we were told to put complaint in writing. It absolutely stinks. Not as bad as yesterday but it still stinks. The only part that doesn’t is the bit you sit one (which looks and smells new - these parts are removable) but the back pillows (also removable) and the unit of the armchair absolute stink. If this is the smell of cleaner, the fact that it smells how it smells indicates that the chair was disgusting before cleaning. I absolutely dread to think what was on it, if this is the smell of cleaner. Nothing, and I mean nothing should smell like this if it’s genuinely clean. Cleaner should not smell like it’s masking something worse. My whole house stinks even with airing it out for hours. I have literally sat in someone else’s bodily fluids and not even had so much of an apology.I will be taking this as far as possible as this is an absolute disgrace. I’m thankful I had someone with me to help me advocate for myself - absolutely dread to think how someone without an advocate would deal with this.
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