I've had my 'bed lifter' for year's now and had an engineer called Mark come today to give it a service, not only did he find that the securing straps were all wrongly set up he also identified that the unit itself was upside down. Not deterred by all of this he basically stripped it all back to basics and with his determination and hard work put everything as it should've been on the initial installation, I can't thank Mark enough for all his efforts, he's a credit to the Medequip service team and represents the company at ground level flawlessly, his customer service skills are second to none. I sincerely hope that when his line manager is made aware of my comments that he receives the recognition he so deserves!!
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