**Update on below. Spoke to someone today Matt who was the only person who put themselves out to update us and help. Bed arrived finally and the technician was lovely as well. Doesn't change my general view of the whole debacle.**Frankly I'm surprised they have as much as a 1.9 star review average. Mother in law has advanced dimentia and is non weight bearing. A hospital bed was ordered for her by our NHS dimentia care team. We spent two days waiting after being told it would be delivered each day receiving no update to say it wasnt and 5 days later no bed. Each time we ring we are promised a call back and none are received. We asked to speak to manager and again are told we would be called back but never receive a call. Meanwhile my wife's mother has remained on her sofa incontinent and very difficult for carers to change due to her condition and not being in a bed. They keep saying it will be delivered and each day no show. They are totally useless uncaring and only interested in their vast 240 million pound turn over and multi million pound profit. I I tend to take this up with my MP once we finally get it delivered. If you have a choice avoid at all costs.
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