If I could give 0 stars I would. My father in law passed away and I contacted Medequip to collect his bed.They gave me a date but said they couldn't give a time. On the day I travelled over an hour to sit at my Father in laws to enable them to collect the bed.I then received a phonecall saying they were changing the day to the following week - I explained I had travelled over an hour and for me it wasn't as easy as them just changing the day.The lady said she would see what she could do, phoned me back and said they would be there that day.I then sat in the flat for 13 hours and despite calling 3 times to check somebody was still coming - and getting reassured they were nobody came.I then called again and rearranged the delivery for a Saturday in 2 weeks and explained I lived over an hour away so would need notice as I wasn't prepared to sit their all day again.The following Saturday they phoned to say they were 20 minutes away - I explained that firstly they had the wrong week and secondly I was over an hour away. The gentleman on the phone basically said it wasn't his fault and put the phone down.I logged an official complaint which I have now chased numerous times.At one of the hardest times for my family we then had to deal with this.
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