Her tires are bald on her powered wheel chair "sorry, you'll have to wait 3 months" it's now Autumn, it'll be mid-winter before she gets tires with grip.The stopping distance at full speed is over a meter, without factoring in her ataxia- "all wheelchairs are like that, we'll tighten up the brakes" (they are electrically controlled with solenoids) She mentions that she had a child sat on her lap and he kicked the joystick- "you aren't allowed to have anyone on your lap on the wheelchair" she's a severely disabled, terminally ill mother to a 3 and 5yo. He told her she's not allowed to pick up her own children. She has fusion of both ankles so the footrests that came with the chair are incredibly uncomfortable, the last chair had a single footrest with a strap to hold her feet in place made from toughened plastic. "you can't get a single footplate and they can't be made of plastic" the footplate on her last wheelchair was single plate, full plastic and was ok'd by her OT and 2 specialists and fit by Millbrook whom were sadly taken over by this company.Sadly I couldn't be with her during the assessment so i couldn't completely contradict the abject lies my partner was told by this firm and she is too timid to argue with a stranger who thinks it's OK to browbeat someone into not receiving the things she needs and is entitled to
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