Medequip connect run the alarm service for my 103 year old mother. Previously the company running this (set up 10 years ago by social services) was Careline but this was changed in April 2023 when a representative from medequip called at my mothers to install the new equipment and provide her with a new alarm pendant I was not informed this was being carried out. Previous company always kept me informed.On July 4th my mother had a fall she used her alarm.Responder called but at no time was I informed as should have been the case.Mother is terrified of going into hospital apparently told responder she was not hurt . She was lifted from the floor and put onto a sofa an ambulance was not called. Responder then left.I was told mother did not want an ambulance called out but when I questioned her she told me she could not remember. When her carer arrived 2 hours later an ambulance was immediately called as my mother was crying in pain.My mother had broken her hip and has had to have surgery.Cannot believe this company did not bother informing me that she had fallen as I would have insisted that the responder called for an ambulance and surely seeing how frail my mother is any fall in a person of that age should require an ambulance to be called. I complained to the company at the time and also social services. Do not accept this company to provide alarm services for your loved ones.
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