I’ve now arranged with Mediquip customer services 3 times over the past few weeks for them to fix the brake on my mums armchair for safety reasons as the chair slides back each time I or her carer get my mum up or sit her down. Mediquip arrived twice in the morning To fix the brake except I was out at work as I’d asked for an afternoon appointment and had not received any text or confirmation that they had chosen to come to my house when I would be out! The 3rd visit which Charlene the customer service advisor promised me would be Sunday afternoon never turned up. I rang them Charlene the person who’d promised me this visit would go ahead who told me in a real I don’t give a monkey’s patronising voice “oh yeah. Sam the driver rang me to say they’d allocated another morning appointment so he wasn’t coming as he knew that would be a waste of time. Charlene told me I had to ring back today Monday 14th to rearrange another appointment first she said ring us at 9 then she said no make it 11 or they will give you another morning appointment! I said this is dangerous for my mum. She said she knew that and it was terrible! I said it is such a waste of everyone’s time and money; Charlene told me Mediquip get paid for missed calls! WHY when they are deliberately coming to my house when they know I’m out! To my understanding that says this company is completely wasting the public purses money. Unfortunately the only place I can find outside Mediquip to complain too is NHS Yorkshire. Does anyone know if there is someone I can complain too about my concerns in Lancashire other than Mediquip as I’m clearly getting nowhere talking to Mediquip
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