Absolute shower of incompetence. I see my family have suffered the same lack of empathy extended to other grieving families. After the loss of my dad, they had arranged to pick up the hospital bed and other equipment between 10am and 2pm. No one turned up. The presence of the empty bed is very distressing to my mum who has Alzheimers. I called to find out what was happening to be told someone had called 15 minute prior and got no answer. There were 4 of us waiting in my mums flat all day, the front intercom button has a very loud buzzer, it never went off its in full working order. I was told they had a photo of the front door to prove they had been, at this point I felt accused of lying! I had been in a room over looking the road outside and no van arrived or person came to the door. Nor did I receive a call which should have happened had they not been able to get a response. Then told he couldn't turn around and come back and had phone hung up on me. Now have to ho through waiting process a second time when I have a funeral to plan. Absolute shower of incompetent sh1t!
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