I care for my wife who has mobility problems. She has had an electrically operated chair for many years. A couple of weeks ago this company came to service it. He found some problems with it but my wife could still use it. Then we had a phone call to say they would collect it which they did. We assumed they would send a replacement but they never did. They say that they are waiting for Kent County Council to authorise a new chair, but KCC insist that Medequip never told them the chair had been removed. This means that my wife has no chair to use and has to lie in bed all the time. This is an appalling way to treat a vulnerable disabled person. They seem very unhelpful. I would advise you to steer clear of them.
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