I needed my late fathers bed & other equipment collecting. My 4 hour time slot came and went. Many calls to Medequip - fobbed off, lied to, no empathy- told next on list etc. 10 hours spent waiting with no communication. Had to leave at 8.30pm as I do not live in the same county. Told to call in morning by the out of hours staff as managers would be available- no joy. Their system said no room on van the next day- which I was not told! No text, call etc. Warwickshire Council need to rethink this contact - previous providers far superior.
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