I had the great pleasure of speaking with Souan Thannao. Not only did she take care of the necessary business in an expeditious and professional manner, but she also did so in a way that made the whole experience a joy. I have never dealt with anyone with such an incredible phone presence: she radiates enthusiasm, positive emotion, kindness, and care. Nor have I ever met anyone who understands so well how to address another as a real individual person and make a genuine connection. Even though we shall probably never speak again, I feel as though she broke through the isolation and loneliness of this never-ending pandemic in an authentic human encounter, and it was a blessed relief.
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