I signed up to Medicash through my employer and paid for a Level 1 joint policy covering myself and my partner. My last deduction was taken at the end of October, which I understood to cover me until the end of November.After being made redundant, I was advised that my policy would remain open until 12th November. Acting on this, I submitted a claim on 7th November. However, once the account was frozen on the 12th, Medicash refused to process my claim, despite it being lodged within the timeframe I was told I could still claim.I was never directly notified that my policy had ended, and only discovered this when I could no longer log in. To make matters worse, further deductions were taken without clear communication, leaving me out of pocket.Positives:- The policy itself offered useful cover while active.- Claims submission was straightforward.Negatives:- Poor communication about policy end dates.- Confusing payroll deductions with no transparency.- Refusal to honour a claim submitted in good faith.- No proactive notification when access was frozen.Overall:I feel let down by the lack of clarity and fairness. Customers deserve transparent communication and assurance that claims submitted during paid cover will be honoured. but blamed the employer even though the claim was made a week prior to the account closing.
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