I ordered a stethoscope and case and was given a delivery date. When I called on that date, I learned that items with free shipping were delayed, and the representative couldn't confirm delivery by Christmas. Fortunately, I found another gift in time. Customer service was helpful in canceling my order, but they seemed indifferent. I understand delays can happen, but being over a week off is misleading. If you offer free shipping during the holidays, you should guarantee timely delivery.
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