I had a frustrating experience with Meermin's customer service after receiving boots with a product defect. What should have been a straightforward resolution turned into an exhausting back-and-forth. Over the course of multiple separate responses, they asked me for my order number three times, requested photos of the boots three times, and asked for my email twice — all information I had already provided. It felt like no one was actually reading my messages or tracking the conversation. I expect better from a brand at this price point. The boots themselves were already disappointing due to the defect, but the customer service experience made it significantly worse.
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