Ordered an “in stock” item with delivery in 1–2 business days. No proactive notice of any delay. After I chased them, they claimed “out of stock” — then shipped the order the same day I asked to cancel. My emails requesting expedited delivery/address change were ignored, forcing a 6-hour round trip to deal with the parcel. The blouse arrived defective (overstretched elastic, gaping). Their “solution” was 30% off or that I pay return costs while they decide if the item is “acceptable” — which is not how EU/Dutch consumer law works.Worst issues:Missed the promised 1–2 business-day delivery.Misleading stock information (“out of stock” yet shipped immediately after my cancellation request).Ignored at least three clear emails, including my attempt to mitigate (faster shipping/address change).Product not conforming on arrival (defect).Refused a proper remedy (full refund + seller-paid return), offering only a discount or buyer-paid return.Legal note (plain English): Under EU Consumer Rights (2011/83/EU) and EU Sale of Goods (2019/771), as implemented in the Netherlands (BW Book 6 & 7), missed delivery promises and non-conforming goods require a full refund with seller-paid return. This company did not comply.
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