We used the Meet and greet service for the first time last month. The car collection at mid stay car park was seamless. When we arrived back at the airport I rang when we collected our cases and was told our car would be ready to collect in 30 minutes. We went to the mid stay car park and, after a few phone calls when we were told our car was taking longer to get to us because it was blocked in, our car eventually arrived after about 50 minutes. The driver was walking away when my husband turned on the ignition and there was a warning that one of the rear tyres had 14PSI pressure in (it should be 34PSI), the other rear tyre had 42PSI, so very high. We can only assume our tyre had developed a slow puncture and someone had realised this and put pressure in the wrong tyre. I emailed the company explaining my concerns that the car was handed back to us in an condition that was unsafe to drive and my assumption that there had been an attempt to rectify the low tyre pressure but this had been done incorrectly. I also said in no way did I hold the company responsible for the slow puncture but was dismayed that this wasn't highlighted to us when the car was returned to us. In addition to the above the car was externally very dirty. The tyre pressures were correct when the car was dropped off and the car was cleaned on the day we drove to the airport. I still have not received a response to my email addressing my concerns, despite sending several emails. I would certainly advised against anyone using this service and will not be using Meet and Greet Luton Airport again in the future. I was hoping not to have to write a derogatory review as this is something I really dislike but feel I was left with no alternative due to the lack of resolution or apology from the company.
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