Cheap for a reason!Drop Off Experience We followed the instructions when dropping off our car by phoning 30mins in advance…..after 5 phone calls they picked up (note: English is not their first language) and told us where we needed to go (Mid-Stay). We arrived and parked up in mid-stay, there’s no signs or anything to know who the Meet & Greet staff are. You have 20mins free parking before the car park charges you a substantial amount. After phoning 3 times, they picked up and said they’d be 5mins….5mins passed so we did the same again, no answer for 6 calls then when they finally did pick up it was “5mins and someone will be there”; 30mins later someone finally arrived and we gave them the ticket and said you can pay the excess as it’s your fault. To be fair the guy who came was actually quite polite and did offer to take us to the airport door as we had a 7yo and 1yo. We said it’s ok and would walk the 3-5min walk as advertised……note it is closer to 10mins and hilly if we’re being transparent about the walk. Pick Up Experience Instructions for arriving back at Luton; same process of calling when about 25mins from exit……again many calls over a 10min period until some picked up the phone which meant we were now at most 15mins from exit. We were told by the guy who picked us up initially that they would come and get us from the door as we had young children; the guy on the phone said this is possible but would be a 45min wait or we could walk down to the meet & greet and they’ll be there in 10mins. We decided to take the latter and walk down to the mid-stay as would be quicker; well this didn’t happen. After many phone calls trying to find out where our car was we finally spoke to someone who said they never said it would be 10mins and the 45mins was correct. This is just what we wanted to hear when stood in the p*ssing down rain with a 7&1yo. We tried to call back to hurry them up but again when we finally got through the call handler said he couldn’t get hold of the driver of our car….this didn’t fill us with any confidence now. Finally the car did turn up 45mins later as stated. It would have been quicker to go with a Park & Ride option with another company….or pay a little more for a trustworthy company. Pros:CheapWherever they park the car is only 3miles from the airport Cons:Long waitsPoor communication
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