Very disappointing service. I had to wait over 30 minutes for my car to arrive, even though they promised it would be ready when my flight landed. In the end, it took around 40 minutes. Their excuse was that there was no driver available and that I had given the wrong flight number – but it was their own colleague who took the number directly from my boarding pass. On top of that, I still had a 4-hour drive home, so instead of leaving straight away, I was delayed and only got home around midnight. I find it unacceptable to pay for a meet and greet service and then be treated like this. Definitely not the level of service I expected.
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